UX Research at The Better Lab
The Better Lab is an academic research lab that uses human-centered design to develop solutions across healthcare settings. Our team is made up of designers, researchers, public health practitioners, clinicians and medical students.
The projects below are in collaboration with a cross-department initiative aimed at improving the patient experience of prenatal, childbirth, and pediatric services at the Zuckerberg San Francisco General Hospital and Trauma Center.
workshop setting
Our goal was to explore and understand the needs of patients, in order to inform the content of new family birth planning tools for patients and providers, using the following methods:
semi-structured interviews
co-design activities
workshops
In parallel, perinatal healthcare and service providers were probed in order to understand the system of care that makes up the patient journey from prenatal to pediatric care, and any additional specialty care and services. The following methods were used:
workshops
surveys
semi-structured interviews
contextual inquiry and observation
Synthesis from the qualitative data from patients informed the design of prototypes to improve the patient experience during transition moments in perinatal care; insights from providers have informed what touchpoints and stakeholders are opportune to implement the prototypes with. The testing of these prototypes is currently ongoing with usability lab studies and in-context field studies.
Being in a small, collaborative team environment, I also contributed to the following activities on other projects as needed, in healthcare settings and with healthcare stakeholders:
structured observations
formative usability testing
user interviews
IRB protocol planning / writing